Communications Policy

1. Scope

This Communications Policy describes messaging rules for (i) outreach and account notices sent by ServQore, and (ii) calls, texts, emails, and recordings you initiate or enable through your ServQore website or connected phone number.

For customer-facing channels you configure, you are ordinarily the business responsible for the communication unless we agree otherwise in a signed order form. ServQore supplies hosting, routing, and software. You determine audience, script, timing, and the legal basis for contacting your end users.

2. ServQore Outreach to Prospects

ServQore contacts local businesses about preview websites we have prepared. That outreach is described in the Privacy Policy and must comply with CAN-SPAM, TCPA, and applicable state requirements. Marketing emails include identification of ServQore, a physical mailing address, and a working unsubscribe mechanism. ServQore does not operate an API-driven cold SMS program for prospect acquisition. SMS sent by ServQore directly to account holders or authorized sales agents is limited to transactional purposes such as billing portal verification codes and sales-portal login OTP, using approved Twilio routes.

3. Consent and Proof

Where your use of telephony, SMS, email, or recording requires consent, you must obtain it lawfully and keep records sufficient to demonstrate compliance. Documentation should capture, when relevant:

• Identity of the recipient (name, phone number, or email address)
• Timestamp and channel of consent (web form, paper, in-person, etc.)
• Verbatim text of the consent statement presented
• URL, form name, or other source identifier
• Stated purpose of the communication program
• History of opt-out or suppression requests

ServQore may ask you to produce these records in connection with carrier inquiries, regulatory requests, or abuse investigations.

4. SMS and A2P/10DLC

Business texting in the United States generally requires registration under carrier A2P/10DLC or equivalent programs. Messages you send through ServQore-connected workflows must align with the brand, use case, and sample content filed with carriers. Each message should identify your business where required, include mandated marketing disclosures, and process standard opt-out keywords (including STOP, END, CANCEL, and UNSUBSCRIBE) without delay. Content must not fall into categories blocked by carriers or described as prohibited in this policy.

ServQore's own SMS to you or your authorized users is restricted to verification and account-related notices via Twilio and is not offered as a prospecting blast tool.

5. Email

Marketing email you send must satisfy applicable anti-spam statutes, including truthful routing and subject information, a valid postal address, and a functional unsubscribe link. Messages that confirm appointments, deliver passwords, or relate to an existing transaction should not be used to deliver unrelated promotional content. You are responsible for classifying your messages correctly and honoring marketing opt-outs even when a commercial relationship continues.

6. Calls, AI Voice, and Recording

You are solely responsible for compliance with laws governing autodialers, artificial or prerecorded voice, telemarketing curfews, national and internal do-not-call lists, caller ID accuracy, and consent to contact. Synthetic voice used in an AI agent may be regulated as an artificial or prerecorded voice in some jurisdictions; evaluate each workflow with qualified counsel before launch.

Recording or transcribing calls and voicemails requires notice and consent in many states. Implement a recording disclosure where required, restrict playback to authorized personnel, and delete audio when your retention policy or law no longer requires storage. Configuration standards for AI voice appear in the AI Terms.

7. Opt-Outs and Suppression

Honor every opt-out, unsubscribe, and do-not-call request without unreasonable delay. Do not re-contact suppressed individuals through alternate numbers, accounts, or vendors. If ServQore receives a complaint, carrier notice, or legal process related to your messaging, we may add numbers to a suppression list, pause affected features, or require corrected consent documentation before service resumes.

8. Prohibited Communications

You may not use ServQore to transmit or facilitate fraudulent, threatening, harassing, or deceptive content; illegal products or services; messages that impersonate emergency services; or material forbidden by carriers, mailbox providers, payment networks, or the Acceptable Use Policy.

9. Suspension and Provider Enforcement

Third-party networks may throttle, block, or terminate messaging without notice. ServQore may likewise restrict calling, SMS, or email capabilities to protect recipients, upstream providers, and platform integrity. No warranty is given that any call will connect, any SMS will be delivered, or any AI-handled session will complete successfully.

10. Recommended Customer Notices

Before production use, prepare written templates for SMS opt-in and opt-out replies, marketing email footers, call recording announcements, and AI disclosure on your website and phone tree. Have qualified counsel review those templates for your states of operation.

Related documents: Legal Center, AI Terms.