Last Updated: June 16, 2026

Terms of Service

Welcome to ServQore. These Terms of Service ("Terms") are a legal agreement between you and ServQore LLC, a Georgia limited liability company ("ServQore," "we," "our," or "us"). By accessing our website or using our services, you agree to be bound by these Terms. Please read them carefully.

Your use of specific features is also governed by the applicable policy or addendum published in our Legal Center, including the Acceptable Use Policy, Communications Policy, AI Terms, Payments Addendum, Data Processing Addendum, Data Retention Policy, Refund Policy, and Subprocessors page.

1. Description of Service

ServQore LLC provides proactive website design and hosting services for local businesses. We utilize automated tools to generate design drafts based on publicly available business information. Our service includes the presentation of these drafts, video demonstrations, and the final deployment of chosen variants upon payment.

1.1 Proactive Service Model

Before you subscribe, ServQore may identify local businesses that could benefit from a website and may contact you using publicly available business information (such as Google Business Profile data). We may create a private preview website for evaluation. Preview sites are marked noindex, watermarked, and clearly state that ServQore is not affiliated with your business until you complete checkout. If you received outreach and do not wish to proceed, you may opt out using the unsubscribe link in our email, by replying to ask us to stop, or by contacting privacy@servqore.com. We will remove preview sites and stop prospect outreach within five (5) business days of a verified opt-out or deletion request. By subscribing, you confirm that you have authority to use your business name, branding, and the content we host on your behalf.

2. Intellectual Property

3. Payments, Subscriptions, and Refunds

ServQore LLC plans include a one-time setup fee (disclosed at checkout) plus a recurring subscription billed monthly or annually. Stripe Checkout shows the exact setup fee and recurring charge before you pay. Subscriptions renew automatically until you cancel via the customer billing portal.

AUTORENEWAL NOTICE: Your subscription will automatically renew at the end of each billing period (monthly or annual, as selected at checkout) at the then-current rate unless you cancel before the renewal date. You will be charged on each renewal date using the payment method on file. To cancel and avoid future charges, you must cancel through the Stripe customer billing portal or by contacting support@servqore.com before your next renewal date. Cancellation takes effect at the end of the current paid billing period; you will retain access until that date. No partial refunds are issued for unused time in a billing period unless required by law.

Your website deployment begins after checkout is complete.

3.1 30-Day Money-Back Guarantee

If you are not satisfied within thirty (30) days of checkout, contact support@servqore.com to request a refund. We will refund your one-time setup fee and your subscription fees paid at checkout in full, without requiring additional explanation. For monthly plans, subscription fees means the first month's membership fee. For annual plans, subscription fees means the full annual prepayment you made at checkout.

This guarantee applies once per business account. It does not apply to add-on services purchased separately unless stated at purchase.

3.2 Domain Fees and Refund Ownership

Domain registration, transfer, and premium surcharge fees are non-refundable once paid to the domain registrar or registry. These charges are passed through at cost and cannot be recovered if you request a refund under Section 3.1.

If you claim a refund under the 30-day guarantee, your site will be taken offline and preview/speculative copies removed as part of the refund. If we registered a domain on your behalf, we will transfer it to you at registrar cost upon your written request during the refund process, or retain management only if you decline transfer in writing. Domain registration, transfer, and premium surcharge fees themselves remain non-refundable once paid to the registrar.

After the 30-day guarantee period, you may cancel with thirty (30) days written notice. We provide a full export of your site files within forty-eight (48) hours and will transfer your domain to you at cost upon cancellation outside the guarantee refund path.

Annual plans may include additional review terms disclosed at checkout. Contact support@servqore.com for billing questions.

4. Website Customization and Content Updates

Each plan includes design customization and ongoing content updates as described at checkout and below. Plan limits are per active subscription.

4.1 Launch Customization

A customization round means one consolidated set of feedback you submit together; we implement it in a single pass and return the site for your review.

Launch customization covers adjustments to layout, colors, typography, and on-page copy within your selected design. It does not include new page types, a full rebrand, custom functionality, or features not listed in your plan.

4.2 Ongoing Content Updates

After go-live, plan limits apply to content updates: changes to text, images, hours, contact information, services, or similar updates within your site's existing structure:

Unused updates do not roll over. Additional updates may be purchased at our then-current rates or queued for the next billing period.

4.3 Fair Use

We may decline or defer requests that are abusive, duplicative, outside your plan scope, require more than two (2) hours of work per request, or would materially rebuild the site. We will notify you before any billable work begins.

5. Use of Service and Customer Representations

You agree not to use our services for any unlawful purpose or to infringe upon the rights of others. You represent and warrant that:

6. AI-Powered Features (Chatbot & Voice Agent)

Eligible plans may include an on-site chat assistant and, where configured, automated inbound call handling. These tools rely on third-party models and telephony partners (including Google Gemini for text and Vapi or Twilio for voice). Automated responses are not guaranteed to be correct. Even with accurate intake data, generated text or speech may be incomplete, out of date, or unsuitable for a particular customer inquiry.

6.1 No Guarantee of Accuracy

ServQore LLC makes no warranty that any AI-generated response is accurate, current, or fit for your intended use. You must maintain intake content (services, hours, pricing, policies, escalation paths) and complete ServQore's intake review and written approval before enabling AI for production traffic.

6.2 Mandatory Disclosures to End Users

When AI is active on your site or phone line, ServQore LLC presents notices that visitors or callers are interacting with automation, that answers may be incorrect, and (for voice) that calls may be recorded, consistent with your intake selections and applicable law. You may not disable those notices or configure the assistant to impersonate a specific employee without ServQore LLC's prior written consent.

6.3 Your Responsibilities

6.4 Prohibited Uses of AI Features

Prohibited activities include using AI to dispense regulated professional advice; to collect payment card or government ID data; to bind ServQore LLC or your business to refunds or warranties without human approval; to run unlawful outbound campaigns; or to mislead users about whether they are speaking with a human. ServQore LLC may suspend AI immediately upon detecting abuse, legal risk, or dangerous configuration.

6.5 Third-Party AI Providers

Availability depends on external infrastructure. Interruptions, latency, or policy updates at model or telephony vendors may affect performance. ServQore LLC may route voice to voicemail or disable chat widgets during incidents but does not promise uninterrupted AI service.

6.6 Visitors and Callers

You are responsible for additional notices required under your policies and local law when customers interact with AI or recorded systems on your channels. ServQore LLC processes resulting data as a service provider under the Privacy Policy. Detailed AI rules appear in the AI Terms.

7. Service Availability

We strive to keep our services available, but we do not guarantee any specific uptime, response time, or service level unless expressly agreed in a separate written order form signed by ServQore LLC. Scheduled maintenance, third-party outages (including Cloudflare, Supabase, Stripe, Google, Vapi, and Twilio), and force majeure events may cause temporary interruptions. No SLA credits or refunds apply unless explicitly stated in a separate agreement.

8. Indemnification

You agree to defend, indemnify, and hold harmless ServQore LLC and its members, managers, officers, employees, contractors, and agents from and against any third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

These indemnification obligations do not apply to the extent a claim arises from ServQore's gross negligence or willful misconduct. We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, at your expense. ServQore's indemnification obligations to you, if any, are limited to the extent expressly stated in a separate written agreement signed by ServQore LLC.

9. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DO NOT GUARANTEE THAT YOUR WEBSITE WILL INCREASE SALES, IMPROVE SEARCH RANKINGS, OR BE COMPLETELY FREE FROM ERRORS OR DOWNTIME. WE SPECIFICALLY DO NOT WARRANT THE ACCURACY, RELIABILITY, OR FITNESS OF AI-GENERATED RESPONSES. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SERVQORE LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF YOUR USE OF OUR SERVICES, INCLUDING DAMAGES ARISING FROM RELIANCE ON AI-GENERATED CONTENT (SUCH AS LOST REVENUE, CUSTOMER DISPUTES, MISSED APPOINTMENTS, OR REPUTATIONAL HARM), EVEN IF SERVQORE LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU TO US IN THE SIX MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). For claims specifically arising from AI chatbot or voice agent features, our aggregate liability shall not exceed the portion of fees you paid to us for those features in the six months preceding the claim.

11. Governing Law

These Terms are governed by the laws of the State of Georgia, United States, without regard to conflict-of-law principles. Subject to Section 12 (Dispute Resolution), any dispute not subject to arbitration shall be resolved exclusively in the state or federal courts located in DeKalb County, Georgia, and you consent to personal jurisdiction in those courts.

12. Dispute Resolution; Binding Arbitration; Class Action Waiver

Please read this section carefully. It affects your legal rights.

12.1 Informal Resolution

Before initiating arbitration or litigation, you agree to contact us at legal@servqore.com and attempt to resolve the dispute informally for at least 30 days.

12.2 Binding Arbitration

Except for disputes seeking injunctive relief (Section 12.4) or small claims court matters, any dispute arising out of or relating to these Terms or our services shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall take place in DeKalb County, Georgia (or remotely by mutual agreement). The arbitrator's decision shall be final and binding, and judgment may be entered in any court of competent jurisdiction.

12.3 Class Action Waiver

YOU AND SERVQORE LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.

12.4 Injunctive Relief

Either party may seek injunctive or other equitable relief in the courts of DeKalb County, Georgia to prevent unauthorized use or disclosure of intellectual property or confidential information, without first submitting to arbitration.

12.5 Opt-Out

You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing legal@servqore.com with your name, account email, and a clear statement that you wish to opt out of arbitration. If you opt out, Section 11 (Governing Law) applies to any litigation.

13. DMCA Copyright Policy

ServQore LLC respects intellectual property rights. If you believe content hosted on our platform infringes your copyright, please send a DMCA notice to our designated agent:

Your notice must include: (1) identification of the copyrighted work; (2) identification of the infringing material and its location; (3) your contact information; (4) a statement of good-faith belief that use is unauthorized; (5) a statement under penalty of perjury that your notice is accurate and you are authorized to act; and (6) your physical or electronic signature. We may remove or disable access to allegedly infringing material and terminate repeat infringers' accounts.

14. Force Majeure

ServQore LLC shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, government actions, internet or telecommunications failures, cyberattacks, power outages, or failures of third-party service providers (including Cloudflare, Supabase, Stripe, Google, Vapi, Twilio, Resend, and ElevenLabs).

15. Data Privacy and Processing

15.1 Privacy Documents Incorporated by Reference

Your use of the Service is governed by our Privacy Policy, Cookie Policy, Data Retention Policy, Data Processing Addendum ("DPA"), Subprocessors page, and Your Privacy Choices page (collectively, "Privacy Documents"), each as updated from time to time. If these Terms conflict with the DPA regarding Customer Data that we process on your behalf, the DPA controls for that processing only.

15.2 Our Role

15.3 Information We Collect About You

Depending on how you interact with us, we may collect identifiers, commercial information, professional or business information, internet activity, and inferences as described in our Privacy Policy. This may include information from public sources used to create proactive previews before you become a customer.

15.4 Proactive Previews and Public Business Information

Website content may be generated from publicly available sources (including Google Business Profile data and public reviews shown with initials only on previews). Review text is third-party user-generated content and is not endorsed by ServQore or, before subscription, by the business. ServQore does not guarantee that public-source data is complete or current. You are responsible for reviewing your site after checkout and requesting corrections. ServQore is not affiliated with your business until you subscribe.

15.5 Customer Data, End Users, and Visitor Privacy

If you enable lead capture, chat, voice, or similar features, you instruct ServQore to process Customer Data (form submissions, chat logs, call metadata, recordings, and transcripts) on your behalf under the DPA. You represent that you have all rights, notices, and consents required by applicable law. ServQore may direct privacy requests from your end users to you unless law requires otherwise. You are solely responsible for responding to those requests and for the accuracy and legality of data you collect through your site. Live customer sites include a default visitor privacy notice in the site footer; you may replace it with your own policy at any time.

15.6 Retention and Deletion

We retain data as described in our Data Retention Policy. Prospect records are retained for our business operations (including future products and services) until deleted upon verified request, unsubscribe, or manual review, and are not automatically deleted solely based on age. Upon account termination, we provide site file export within forty-eight (48) hours and delete Customer Data from active systems after the export period, subject to legal holds, compliance logs (including SMS records), billing records, security logs, and backup rotation. Deleted data may persist in backups for a limited time and is not restored except for disaster recovery or legal obligation.

15.7 Security

We maintain reasonable administrative, technical, and organizational measures appropriate to the Service. No system is perfectly secure. Additional detail is in the DPA.

15.8 Security Incidents

We will notify you without undue delay after confirming a security incident affecting Customer Data in our systems where required by law or the DPA. You are responsible for notices to your own users, customers, or regulators unless law assigns that obligation to ServQore.

15.9 International Processing

ServQore is based in the United States and primarily processes data in the United States. Cross-border transfer mechanisms are described in the DPA and Subprocessors page.

15.10 Your Privacy Rights

Privacy rights for data ServQore controls directly (prospects, account holders, and marketing site visitors) are described in the Privacy Policy, including OTP-verified access and deletion at https://links.servqore.com/api/privacy/access-request and https://links.servqore.com/api/privacy/delete-request. You may also email privacy@servqore.com.

15.11 Communications

Communications features connected to your site or phone line are governed by our Communications Policy. You are responsible for consent, opt-outs, and industry-specific rules for communications to your end users.

16. Severability; Entire Agreement

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect, and the unenforceable provision shall be modified to the minimum extent necessary to make it enforceable. These Terms, together with our Privacy Policy, Cookie Policy, Legal Center addenda, and any order forms or written addenda, constitute the entire agreement between you and ServQore LLC regarding our services and supersede all prior agreements or understandings.

17. Contact Information

If you have any questions about these Terms, please contact us at: